Terms and Conditions

EFFECTIVE: June 12, 2024

IMPORTANT, READ CAREFULLY : YOUR USE OF AND ACCESS TO THE WEBSITE AND PRODUCTS AND SERVICES AND ASSOCIATED SOFTWARE (COLLECTIVELY, THE “SERVICES”) OF JOONTO, INC. AND ITS AFFILIATES (“JOONTO”) IS CONDITIONED UPON YOUR COMPLIANCE WITH AND ACCEPTANCE OF THESE TERMS, WHICH INCLUDE YOUR AGREEMENT TO ARBITRATE CLAIMS. PLEASE REVIEW THOROUGHLY BEFORE ACCEPTING.

BY CLICKING/CHECKING THE “I AGREE” BUTTON/BOX, ACCESSING THE JOONTO WEBSITE OR BY UTILIZING THE JOONTO SERVICES YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL EXHIBITS, ORDER FORMS, AND INCORPORATED POLICIES (THE “AGREEMENT”). THE JOONTO SERVICES ARE NOT AVAILABLE TO PERSONS WHO ARE NOT LEGALLY ELIGIBLE TO BE BOUND BY THESE TERMS OF SERVICE.

Joonto General Terms of Use:

Welcome to Joonto.com (hereinafter referred to as “Joonto,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of Joonto.com (the “Website”), including any content, functionality, and services offered on or through the Website. Please read these Terms carefully before using the Website.

By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy, which is hereby incorporated by reference. If you do not agree to these Terms or the Privacy Policy, you may not use the Website.

1. Eligibility

You must be at least 18 years old to access or use the Website. By accessing or using the Website, you represent and warrant that you are at least 18 years old.

2. License to Use the Website

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for your personal or internal business purposes. You agree not to use the Website for any illegal or unauthorized purpose.

3. User Accounts

You may be required to create an account to access certain features of the Website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

4. Intellectual Property

Rights The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Joonto, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5. Prohibited Conduct You agree not to:

a. Use the Website in any way that violates any applicable law or regulation; b. Use the Website to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature; c. Attempt to interfere with, disrupt, or hack into any aspect of the Website; d. Use any robot, spider, scraper, or other automated means to access the Website; e. Use any device, software, or routine that interferes with the proper working of the Website; f. Use the Website to engage in any fraudulent or illegal activity; g. Impersonate any person or entity, or falsely state or otherwise misrepresent yourself or your affiliation with any person or entity; h. Collect or store personal data about other users without their express consent; i. Harass, stalk, or otherwise harm another user or third party; or j. Use the Website for any commercial purpose without our prior written consent.

6. Third-Party Content and Links

The Website may contain links to third-party websites or resources. We are not responsible for the content, products, or services offered by third parties or for any damages or losses arising from your use of or reliance on such third-party websites or resources.

7. Disclaimer of Warranties

THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

IN NO EVENT SHALL JOONTO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless Joonto, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Website shall be instituted exclusively in the federal or state courts located in Salt Lake County, Utah.

11. Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. Any changes will be effective immediately upon posting of the revised Terms on the Website. Your continued use of the Website following the posting of the revised Terms constitutes your acceptance of such changes.

12. Call Recording and Dual Party Consent

You acknowledge and agree that Joonto may, at its discretion, record phone calls made through the Website for quality assurance, training, or other purposes. By using the Website’s phone call feature, you consent to such recording. Please note that certain states, such as California, require dual party consent for call recording. You agree to comply with all applicable laws regarding call recording and consent requirements.

13. Privacy Policy

Our Privacy Policy governs the collection, use, and disclosure of your personal information. Please review our Privacy Policy here for more information.

14. Hold Harmless

You agree to hold harmless and indemnify Joonto, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Website.

15. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

By using Joonto.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Acceptable Use Policy for Unlimited Services

1. Introduction

This Acceptable Use Policy for Unlimited Services (“AUPUS”) governs the reasonable use of Joonto’s unlimited voice, SMS, and data services. By using Joonto’s unlimited services, you agree to comply with this AUPUS. This policy is designed to ensure fair usage and to prevent abuse of Joonto’s network resources.

2. Definition of Reasonable Use

2.1 Voice Minutes

Unlimited Voice: For users with unlimited voice plans, the average usage should not exceed 1,000 minutes of voice calls per month.

Excessive Usage: Usage and may result in additional charges or plan adjustments.

2.2 SMS and MMS Messages

consistently exceeding 1,000 minutes per month is considered excessive

Unlimited SMS/MMS: For users with unlimited SMS/MMS plans, the combined inbound and outbound messages should not exceed 400 messages per month.

Excessive Usage: Usage consistently exceeding 400 messages per month is considered excessive and may result in additional charges or plan adjustments.

2.3 Data Usage

Unlimited Data: For users with unlimited data plans, the maximum average data consumption should not exceed 10GB per month per user.

Pooling: Data can be pooled within an account to accommodate varying usage patterns among multiple users on the same account.

Excessive Usage: Usage consistently exceeding 10GB per month per user or pooled account limits is considered excessive and may result in additional charges, plan adjustments, or throttling.

3. Enforcement of Reasonable Use

3.1 Additional Charges

Voice and SMS/MMS: Users exceeding the reasonable use limits may be charged additional fees. The rates are approximately $0.03 per minute for voice calls and $0.02 per SMS or MMS message.

Data: Users exceeding the data limit may incur additional charges or have their service throttled to manage network resources.

3.2 Plan Adjustments

Upgrade: Joonto reserves the right to upgrade users to a higher monthly recurring rate or plan if their usage consistently exceeds the reasonable limits.

Notification: Users will be notified of any changes to their plan or additional charges before they are applied.

3.3 Throttling

Data Throttling: Joonto may throttle data speeds for users who consistently exceed the 10GB monthly limit to ensure fair access to network resources for all users.

4. User Responsibilities

Users of Joonto’s unlimited services are responsible for:

4.1 Monitoring Usage

Usage Tracking: Regularly monitoring their usage to ensure it remains within the reasonable use limits defined in this AUPUS.

Account Management: Managing their account settings and usage to avoid exceeding the defined limits.

4.2 Compliance

Adherence: Complying with this AUPUS and all applicable laws and regulations.

Notification: Promptly responding to notifications from Joonto regarding excessive usage and taking appropriate actions to manage their usage.

5. Modifications to the Policy

Joonto reserves the right to modify this AUP at any time. We will provide notice of any changes by posting the updated policy on our website. Your continued use of Joonto’s unlimited services following the posting of changes constitutes your acceptance of those changes.

6. Governing Law

This AUPUS shall be governed by and construed in accordance with the laws of the state of Utah, without regard to its conflict of law principles.

7. Contact Information

For any questions or concerns regarding this AUP, please contact us at [email protected].

By using Joonto’s unlimited services, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy of Unlimited Services definitions.

Numbering Policy

1. Introduction

This Numbering Policy governs the provision, use, and publication of phone numbers provided by Joonto for use in conjunction with Joonto’s communication services (“Services”). By using Joonto’s phone numbers, you agree to comply with this Numbering Policy. This policy aims to ensure the responsible use and management of phone numbers to maintain the integrity, reliability, and security of our Services.

2. Provision of Phone Numbers

Joonto provides phone numbers for various uses, including but not limited to voice calls, SMS, and other messaging services. The allocation and use of these phone numbers are subject to the following terms:

2.1 Compliance with Regulations

Regulatory Requirements: All phone numbers provided by Joonto are subject to applicable local, national, and international regulations. Users must comply with these regulations when using Joonto’s phone numbers.

2.2 Geographic Allocation

Number Allocation: Joonto will allocate phone numbers based on geographic location and availability. Users must use the numbers in accordance with the geographic and regulatory requirements applicable to those numbers.

2.3 Number Portability

Porting Numbers: Joonto supports number portability in compliance with regulatory requirements, allowing users to port their numbers to or from Joonto’s Services. Users must follow the porting procedures and provide necessary documentation as required by Joonto.

3. Use of Phone Numbers

Phone numbers provided by Joonto are intended for legitimate business and personal communication purposes. The following uses are prohibited:

3.1 Fraudulent Use

Fraud: Using phone numbers for fraudulent activities, including but not limited to identity theft, phishing, and other forms of scam.

3.2 Illegal Activities

Illegal Use: Using phone numbers for any illegal activities, including but not limited to promoting or facilitating criminal conduct.

3.3 Unsolicited Communications

Spam: Using phone numbers to send unsolicited bulk messages or spam, including SMS and voice calls.

Harassment: Using phone numbers to engage in harassment, abuse, or threatening behavior towards others.

4. Publication of Phone Numbers

Users may publish phone numbers provided by Joonto for legitimate business and personal use. The following guidelines apply:

4.1 Accuracy

Correct Information: Users must ensure that any published phone numbers are accurate and correctly attributed to their intended use.

4.2 Consent

Permission: Users must obtain appropriate consent from recipients before using phone numbers for communications, in compliance with applicable privacy and data protection laws.

4.3 Do Not Call

Opt-Out: Users must respect “Do Not Call” lists and honor requests from recipients to opt out of future communications.

5. Responsibilities

Users of Joonto’s phone numbers are responsible for:

5.1 Compliance

Adherence: Ensuring compliance with this Numbering Policy and all applicable laws and regulations.

Reporting: Promptly reporting any misuse or violations of this policy to Joonto.

5.2 Security

Protection: Protecting phone numbers and associated data from unauthorized access, use, or disclosure.

6. Enforcement and Remedies

Joonto reserves the right to:

6.1 Investigation

Investigate: Investigate any suspected violation of this Numbering Policy.

6.2 Actions

Suspension or Termination: Take appropriate action, including suspending or terminating access to phone numbers and Services, to address any violation.

Legal Cooperation: Cooperate with law enforcement authorities or third parties in the investigation of any suspected or alleged crime or civil wrong.

7. Modifications to the Numbering Policy

Joonto reserves the right to modify this Numbering Policy at any time. We will provide notice of any changes by posting the updated policy on our website. Your continued use of Joonto’s phone numbers following the posting of changes constitutes your acceptance of those changes.

8. Governing Law

This Numbering Policy shall be governed by and construed in accordance with the laws of state of Utah, without regard to its conflict of law principles.

9. Contact Information

For any questions or concerns regarding this Numbering Policy, please contact us at [email protected].

By using Joonto’s phone numbers, you acknowledge that you have read, understood, and agree to comply with this Numbering Policy.

Joonto Emergency Services Policy

1. Introduction

This Emergency Services Policy governs the provision of emergency services (such as e911) accessed via Joonto’s communication services (“Services”). Joonto provides emergency services as an add-on option, which is not enabled by default. This policy ensures compliance with regulatory requirements and provides guidelines for opting in and out of emergency services.

2. Provision of Emergency Services

Joonto offers access to emergency services as an optional add-on to its primary communication services. By opting into Joonto’s emergency services, you agree to comply with this policy and all applicable regulations.

2.1 Default Settings

Opt-In Required: Emergency services are not enabled by default. Users must explicitly opt in to activate emergency services (such as e911).

Primary Line Assumption: Joonto assumes that the primary line (SIM/eSIM) on a BYOD (Bring Your Own Device) device includes emergency services. Joonto’s emergency services are supplementary.

3. Opting In and Out of Emergency Services

Users can opt in or out of Joonto’s emergency services at any time. The following guidelines apply:

3.1 Opt-In Process

Activation: Users must explicitly request activation of emergency services through Joonto’s customer portal or by contacting customer support.

Information Required: Users must provide accurate and up-to-date address information for the proper functioning of emergency services.

3.2 Opt-Out Process

Deactivation: Users can deactivate emergency services at any time through Joonto’s customer portal or by contacting customer support.

Confirmation: Joonto will confirm the deactivation of emergency services and inform users of the implications of opting out.

4. Regulatory Compliance

Joonto complies with all applicable regulations related to the provision of emergency services. The following provisions apply:

4.1 Location Information

Accurate Address: Users must provide and maintain accurate location information to ensure proper routing of emergency calls.

Updates: Users are responsible for updating their address information whenever there is a change.

4.2 Notification of Limitations

Service Limitations: Joonto will inform users of any limitations or differences in the functionality of its emergency services compared to traditional emergency services.

Documentation: Information about service limitations will be provided in the customer portal and during the opt-in process.

5. User Responsibilities

Users of Joonto’s emergency services are responsible for:

5.1 Compliance

Adherence: Ensuring compliance with this Emergency Services Policy and all applicable laws and regulations.

Accurate Information: Providing and maintaining accurate location information.

5.2 Awareness

Service Awareness: Understanding the limitations of Joonto’s emergency services and ensuring that all users of the service are informed.

6. Service Limitations

Joonto’s emergency services have specific limitations that users must be aware of:

6.1 Device and Network Dependence

Functionality: Emergency services may not function if there is a network outage, power failure, or if the device is not within coverage of the cellular network.

6.2 Primary Line Assumption

Supplementary Service: Joonto’s emergency services are supplementary to the primary line’s emergency services, assuming the primary line includes such services.

6.3 VoIP Limitations

VoIP Usage: Emergency calls made using VoIP (Voice over Internet Protocol) may have additional limitations, such as delays in location information transmission.

7. Enforcement and Remedies

Joonto reserves the right to:

7.1 Investigation

Investigate: Investigate any suspected misuse of emergency services.

7.2 Actions

Suspension or Termination: Take appropriate action, including suspending or terminating access to emergency services, to address any misuse or violation of this policy.

Legal Cooperation: Cooperate with law enforcement authorities or regulatory bodies in the investigation of any misuse or violation.

8. Modifications to the Emergency Services Policy

Joonto reserves the right to modify this Emergency Services Policy at any time. We will provide notice of any changes by posting the updated policy on our website. Your continued use of Joonto’s emergency services following the posting of changes constitutes your acceptance of those changes.

9. Governing Law

This Emergency Services Policy shall be governed by and construed in accordance with the laws of the state of Utah without regard to its conflict of law principles.

10. Contact Information

For any questions or concerns regarding this Emergency Services Policy, please contact us at [email protected].

By opting into and using Joonto’s emergency services, you acknowledge that you have read, understood, and agree to comply with this Emergency Services Policy.

Technical Sufficiency Criteria

Joonto is an MVNO operating in the cellular mobility space, offers communication solutions. The following criteria outline the technical sufficiency standards required for Joonto.com to ensure optimal performance, reliability, and scalability of its services.

1. Network Infrastructure

• Core Network: Joonto maintains a robust core network capable of handling high volumes of voice, SMS, and data traffic with low latency and high reliability.
• Connectivity: Ensure seamless connectivity with major cellular networks to provide nationwide coverage and international roaming.
• Redundancy: Implement redundancy and failover mechanisms in critical network components to ensure continuous service availability.

2. Scalability

• Elastic Scaling: Ability to dynamically scale resources up or down based on real-time demand to handle varying traffic loads.
• Load Balancing: Deploy advanced load balancing techniques to distribute traffic evenly across servers and network components.

3. Security

• Data Protection: Implement end-to-end encryption for all data transmissions to ensure data security and privacy.
• Compliance: Adhere to industry standards and regulations such as GDPR, CCPA, and HIPAA for data protection and privacy.
• Authentication & Authorization: Use robust authentication and authorization mechanisms to secure access to services and APIs.

4. APIs and Integration

• RESTful APIs: Provide comprehensive RESTful APIs that allow developers to integrate Joonto’s services into their applications easily.
• SDKs: Offer SDKs for popular programming languages and platforms to facilitate integration.
• Documentation: Maintain detailed and up-to-date API documentation and developer guides.

5. Service Reliability and Quality

• Uptime: Guarantee a minimum of 99.99% uptime for all services.
• Quality of Service (QoS): Implement QoS policies to prioritize critical traffic and ensure consistent service quality.
• Monitoring and Alerts: Continuous monitoring of network performance and proactive alerting systems to detect and address issues promptly.

6. Customer Support

• 24/7 Support: Provide round-the-clock technical support to address customer issues and inquiries.
• Self-Service Portal: Offer a self-service portal where customers can manage their accounts, access documentation, and submit support tickets.
• Service Level Agreements (SLAs): Offers clear SLAs with performance metrics and response times for issue resolution.

7. Compliance and Certification

• Industry Standards: Comply with relevant industry standards such as ISO 27001 for information security management.
• Regulatory Compliance: Ensure compliance with telecommunications regulations and standards in all operating regions.
• Periodic Audits: Conduct regular audits and assessments to ensure ongoing compliance and identify areas for improvement.

8. Innovation and Development

• Research and Development: Invest in R&D to innovate and enhance service offerings.
• User Feedback: Incorporate user feedback into product development to continually improve services.
• Beta Testing: Implement a beta testing program to trial new features and services with a subset of users before full deployment.

9. Interoperability

• Carrier Partnerships: Establish partnerships with multiple carriers to ensure interoperability and broaden coverage.
• Device Compatibility: Ensure compatibility with a wide range of devices and operating systems.
• Standards Compliance: Adhere to industry standards for interoperability, such as GSMA specifications for MVNOs.

10. Cost Efficiency

• Cost Management: Optimize operational costs while maintaining high service quality.
• Transparent Pricing: Provide transparent and competitive pricing models for services.
• Cost-effective Scaling: Implement cost-effective scaling solutions to manage expenses during high demand periods.

By adhering to these technical sufficiency criteria, Joonto ensures the delivery of high-quality, reliable, and secure communication services to its customers.